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Outstanding Support

We want to be there for you when you need us, it's as simple as that! It makes us happy if you choose to fill in the contact form or send us an email when you need support (support@identum.no) - this makes it easier for us to put you in touch with the right people, and we can keep better track of statistics that tells us how we are performing when taking care of our beloved customers.

With that said, sometimes it feels like "the whole house is on fire" so if you are facing an urgent crisis we would encourage you to follow up with a phone call as fast as possible (it's also fine to give us a call if you just miss us...)

We look forward to helping you! 

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Submit a Support Ticket

Do you need help with something? Perhaps there is a workflow you would like to change? Or a synchronisation that isn't running like it's supposed to and you can't find out why?

Our Support team is ready to assist you regardless of which problem you are facing, fill in this form and we will get started on finding a solution for you! 

On this page you will also find courses and other resources that will help you get even more value from our products. 

We are easy to get a hold of

It should be easy for you to get in touch with us when you need our help. It doesn't matter if you like to pick up the phone and call us, or you'd prefer "talking" to our chatbot, you can get the help you need through the channels you like best!

Customer Support

It makes us happy if you use the contact form on this page to submit your support tickets.

 

But you can also email it directly to support@identum.no if you prefer.

Call us

You can reach us on the phone on weekdays between 09:00 og 17:00 CET.

Give us a call

Chat

Do you prefer "talking" to a chatbot? Then you can simply click the bubble in the lower right corner. Sometimes an actual human takes over to give our chatbot a break - after all he works evenings and weekends all the time.

Courses and training

It is always best to be self-sufficient. Our outstanding support is always there for you, but our courses and training programs are an excellent investment if you want to take care of things yourself.

eAdm Course

We tailor our eAdm courses to meet your needs and make sure that you can elevate or maintain your in-house competence levels when your organisation is growing or new coworkers take over the responsibility of running your favourite IAM solution. 

Our eAdm courses tackle workflows, access management automation, export templates, and general operation and maintenance of eAdm so you can get the best value from your IAM investment. 

Send an email to salg@identum.no to get a quote and a course plan that meets your needs.

eAdm Workshop

Take your data architecture to the next level and improve the knowledge and skill of your coworkers at the same time.

During an eAdm Workshop our consultants work with improving your AD setup and solving the IAM challenges that are important to your organisation. We bring your colleagues along for the journey and you get practical learning as a bonus along the way.

Send an email to salg@identum.no for a quote and to get your questions answered before you make a decision.

eFeide Course

School Administrators

We offer 45 minute courses in eFeide functionality for School Administrators. We will cover everything you need to know about Feide to manage your responsibilities and day-to-day duties.

Municipality Administrators

In this course we dive deeper. 1, 5 hours covering user anchors, synchronisation cycles and troubleshooting. What's not to love?

Send an email to salg@identum.no for a quote. 

Consultation

Not sure what you need? Do you simply think there is untapped potential in your IAM strategy and the way you work with your employee data? 

Send an email to salg@identum.no and we will schedule a meeting to explore where our team can add the most value to your organisation.